Starbucks does it. Commerece Bank does it. What is it?
“Ten-Minute Principle.” (“Stores” open 10 minutes before posted hours, stay open 10 minutes after posted hours—and the hours, such as open 7 days a week, are already incredibly generous & tradition-shattering.)
“Leave ’Em Speechless.” What other way would you want to leave those who "experience" you? That is not to suggest Speechless in a negative text! As I am learning the hard way Actions trumpet louder than Words all day long....
" I think the reason we get so upset at astounding examples of bad customer service (at least that's what my email seems to demonstrate) is that most of us have given great customer service and realized that most of the time it's not only fairly easy, it's actually quite rewarding."
I wonder, is it that we have given great customer service or we are feeling guilty that we have, in the past, given bad customer service and now that the reparation has come, we are pissed! Hmmm, I wonder...
That being said, I agree with the second statement:
"The Jesuits say, "what we give to the poor is what we take with us when we die." I wonder if the service we get in life is directly related to the service we give? (Thanks to Craig for the photo--yes, it was a personal call.)"