May 14, 2008

Brand Yourself, My Friend Did and Got Promoted a post by eric

A newer, but now dear friend of mine received an outstanding promotion today, which may well change his/her professional career path, and in a time of recession (recession is a dirty word but a reality, particularly here in the Midwest) we must step back and ponder, why, what was it, that he/she did or didn’t do to get promoted in a down economy?

In my humble opinion, he/she (you will all know whom I am referring to in due course) put themselves out there, and Reinvented Themselves, Absent Fear. How many times has Madonna Reinvented herself, well, a lot, absent Fear, and with really big pay off’s. Having come from a corporate environment that operated under the fear program, I completely want to help anyone who will listen and abolish that concept.

You too can get promoted, in today’s recessionary environment, if you will put yourself out there, be bold, tell it like it is, to whoever will listen to you. Be a Change Agent, if you are timid, practice here, on this blog, no one is judging you , try a post, try a comment, and see what happens, you may just ignite that spark! Only You can Brand the You, Start Today, Start Now!

Apartment Guides foray into social media

I have to say with due respect I am not a fan of Apartment Guide. I think, as a company, they have acted not unlike Larry Silverstein hanging on the hope he is going to get 75 to 85 a foot for the top 10 stories of 7 World Trade Center. Larry, in a way, can afford to do that. AG on the other hand, I am not sure.

I like this effort AG. I beg; un-bundle your services, re-format your mag and print in more frequently. The model is old and it is time to let go. I would hate to see such a staple in the industry fall by the wayside for what seems to be egomanical reasons.

All that said, take a look at this:







MOLI Announces the Winners of Its Online 'Starving Artist' Competition











   New Art-Focused Community Created for Artists to Unite and Collaborate

WEST PALM BEACH, Fla., May 12 /PRNewswire/ -- MOLI, a social media
community where members have greater control over their privacy, announced
today the winners of its first "Starving Artist" Art Contest. Out of more
than 75 entries from a variety of disciplines -- fine arts, digital art,
music, writing and photography -- two winners were chosen: a stop motion
animated film created with clay and puppets, by R.S. Cole, who was awarded
the Judges Choice award; and a geometric tiger design created as digital
body painting by Hanni B, which received the People's Choice award. The two
"Starving Artist" winners will receive up to $2,000 to cover one month's
rent. They will receive additional exposure by having their artwork
featured on MOLI's home page, be the subjects of a written profile in the
"MOLI View," the MOLI site's professional-content channel, and be featured
on the site's very popular video channel "MOLI Rollers."

To view the Judges Award film by R.S. Cole, go to:
http://www.moli.com/p/blog/v2rquqREo3o9_QL5Nu_RNE2g../read/v2De65XKL4Nn_SG60mJX3YP
ZcF GfAd3Nv-H5DUZ9QpgAXHBIS6fw5djA../NTUwMw (please copy and paste into
your favorite search engine)

To view the People's Choice Award painting by Hanni B, go to:
http://www.moli.com/p/blog/v2rquqREo3o9_QL5Nu_RNE2g../read/v2De65XKL4Nn_SG60mJX3YP
ZcF GfAd3Nv-H5DUZ9QpgAXHBIS6fw5djA../NTQ3Nw (please copy and paste into
your favorite search engine)

MOLI also has created a Starving Artist community as a "spin off" of
the contest, based on the high level of interest the contest generated. The
community can be accessed at:
http://www.moli.com/p/views/v21lS47VKHRdoPCzdmWtKd9A../

Four artistic-minded judges reviewed the work: Rikki Rockett, American
drummer best known for his work with the glam metal band, "Poison;" Kara
Walker Tome, West Palm Beach, Fla. art curator; Chris Garver, known as one
of the best tattoo artists in the world; and Carrie Schupper, GenArt's
associate director of Music. The contest was sponsored by "Apartment Guide"
which delivers rental information to consumers via print, Internet and
mobile devices.

"I was blown away," said Rikki Rockett. "What I found was a super
talented group of folks who have bright futures. I judged on the wow
factor, technique and ingenuity. Great job by everyone."

Judges Award Winner

"The Fall Of Gravity" by R.S. Cole, a stop-motion animated film, uses
animated puppets and clay characters as well as 2-D animated EFX to create
an experience in another land. "After a long career that has had some
exciting peaks and also some deep valleys, my career hasn't panned out the
way I wished it would have," said R.S. Cole. "I took a big risk in deciding
to make my film to try and turn things around. Winning this award has been
a huge spirit lift with perfect timing."

People's Choice Award Winner

People's Choice voters selected "Proud Tiger," a customized digital
body painting by Hanni B. (known as "Sublime360" on MOLI.com). Hanni B.
creates digital art using body painting, strong colors and soothing
geometric designs. "I like to show people's personalities, deep feelings,
secret fantasies and their true passions in my paintings. This painting
represents the true strength that is hidden deep within every woman," said
Hanni B.

"We are proud that the "Starving Artist" Contest was so well received
by visitors and the members of MOLI," said Judy Balint, president and COO.
"The two winners exemplify the spirit of the MOLI site and we will continue
to invest in furthering our outreach and relationship with artists."

Contest Sponsor

Thirty-three years old, Apartment Guide is the flagship product for and
division of Consumer Source Inc, a wholly-owned subsidiary of PRIMEDIA Inc.
Apartment Guide delivers rental information to consumers via print,
Internet and mobile devices. For more information visit
http://www.apartmentguide.com.

MOLI is a next generation social media/social commerce site where
members can create and manage multiple profiles in one account. This
enables users to separate their social, business and family relationships
and keep control over their privacy. MOLI launched in the U.S. in January
2008 and is currently in public beta test in the U.K. and Ireland. MOLI is
a wholly-owned subsidiary of Mainstream Holdings, Inc. a diversified
Internet technology and digital media company focusing on four industry
segments: e-commerce, behavioral marketing, high-definition video
production, and software and infrastructure development. http://www.moli.com,
http://www.uk.moli.com, http://www.ie.moli.com or http://www.moli.com/mainstream

And the band plays on

Story from the Wall Street Journal

Chances for a sale of Post Properties Inc. appear to be dimming amid weaker-than-expected first-quarter earnings and the loss of a key prospective buyer for the company. [read more here]

I think maybe a post mortem of the post mortem of the post mortem is in order. My apologies for poking fun, I truly feel for all parties involved in this storied saga.





APTCONNECT Grand Opening

We absolutely love what Brent is doing with APTCONNECT and get this, for the time being he is accepting a limited number of communities as to make certain that his service is to notch. I applaud you for that Brent.

Check this service out, it is over the top amazing and front and center to one of the central themes of our blog.

Contact: Brent Williams
Tel: 832/978-3935 FOR IMMEDIATE RELEASE
Email: brent@aptconnect.com


APTCONNECT ANNOUNCES GRAND OPENING
Next Generation Resident Portal Accepting Limited Number of Communities


Houston, Texas (May 8, 2008) – AptConnect has announced the Grand Opening of its highly anticipated next generation resident portal, scheduled for June 2008. The Grand Opening follows the very successful Beta Launch initiated earlier this year with selected communities across the country. In response to overwhelming demand, AptConnect is limiting initial signups to 50 communities to help manage growth and provide excellent service. Interested communities must contact AptConnect by June 1st to be eligible.

AptConnect merges traditional resident portal functions with new options for resident interaction and involvement, the key to resident satisfaction. Allowing apartment residents to interact with their own neighbors, the website takes the MySpace concept to a local setting. Instead of finding friends across the country, residents can now meet people in their own back yard. These emotional ties promise to improve resident retention better than traditional retention techniques. Along with the expanded resident interaction features, the resident portal also offers traditional resident portal functions, such as online maintenance requests, calendar of events, and rent payment.
# # #

To take part in the Grand Opening or to get more information, please contact Brent Williams at (832) 978-3935 or e-mail brent@aptconnect.com.

iPhone mobile applications

Is anyone out there working on an application for sharing apartment information iPhones? How many of you have an iPhone? Just curious.


Brand YOU

I think this answers the Brand YOU question I put on Twitter the other day.


Learn from ... anyone. Anywhere. Any time. - Tom Peters

May 13, 2008

Bulbstorm.com

I received and email about featuring the following company on our blog and at first I thought it didn't really match the purpose. However, the more I read about the site the more I got excited about the potential uses for it.

I thought, how cool would it be if our community of readers (the real experts) came together to solve some of the age old issues in our space? How cool would it be to brainstorm with some of the industries finest minds? How cool would it be if we recorded something that turned into an amazing business concepts that we could share with others? I don't about you but that kind of stuff jazzes me.

But, then I thought, isn't that what we do here with this blog?

What are your thoughts?

May 12, 2008

Dying man who couldn't break his lease

Have you picked up this months copy of Apartment Finance Today (great mag)? On page 10 there is a story about a man who was dying of cancer who tried to break his lease at The Mansions at Stonebridge Ranch. They said no. WOW.

Now I will confess, I don't know the validity of the mans condition. I am only presupposing that if a mag like AFT is willing to print the story then it must be real. My point? This is just the kind of misstep you don't want in the world of social media. I thought enough of this story to get up from my waffles and peanut butter (I love them right after a good run) and come right to my MacBook Pro so I could write about it. I can imagine that after it posts to our blog, it will be forwarded, emailed and circulated around the community. I mean it made the national news.

On a different point, I am beside myself right now and I have to believe I am not alone. I recognize the need for lease break fees and the such but to what extreme do you take it?

My encouragement to The Mansions at Stonebridge Rance? While I applaud your discipline, I would take a look at re-inventing the way you handle these one off events. Don't grapple with the word subjective when you talk about it either. It is subjective and for the right reasons.

Great read about EQR

Disclaimer: I worked for EQR for nearly 10 years most recently as a Regional Manager in Portland Oregon. I very much love the company. This story speaks to many of the initiatives I was lucky enough to be a part of. The one item that popped out most was a quote from Fred Tuomi;

Adding to Equity Residential's focus on customer
service, the company puts an emphasis on the customer's move-in
experience. The company uses software to track satisfaction, sending
out surveys to potential customers within 24 hours of a visit. It also
sends out surveys within 45 days of a move-in, one at mid-term, and one
when a tenant gives notice. Equity tracks maintenance orders online and
relies on regional facilities managers to help develop best practices
for the entire company.


"It has been proven statistically that customers
having had a favorable move-in experience are more likely to renew
leases at higher rents than are customers that have not had a favorable
move-in experience," says Fred Tuomi, executive vice president who
heads up Equity Residential's property management division. "We have
wired our new systems and platforms to measure these things. We know
every day if we are hitting our goals or not. We also have a lot of
recognition and rewards programs zeroing in on that specific factor."


We get customers "in the zone of satisfaction
loyalty, and they, in turn, reward us with higher value, which makes us
more profitable," Tuomi says.

I do think they could take this one step further. What is that 24 hour survey linked people to an open forum? What if the 45 day survey linked people to an open forum? What if EQR were completely transparent in letting people air out their compelling experiences as well as there not so compelling experiences. Would it bring even more credibility to their brand? I think so. While they would not be the first, (way to go Urbane Apartments), they would be the first major to pull it off. Could you imagine the Groundswell they could single handedly create? It would be out of control awesome. So, Fred, David, David and I must mention Bruce in the West; Let's take it to the next level. You have already done the Good to Great thing now let's see the Great to Compelling.

On an aside, the website is better but not quite good. I think you are still looking for Great on that front.

I am off to put in my miles. Have a compelling Monday. M

May 11, 2008

Social Media; Where we have been and where we are Going a post by Eric

Mack Collier is a social media consultant, and author of The Viral Garden, a blog focusing on marketing and social media. His post today is fitting with Milks recent posts and comments. Check out Mack’s regular posts at http://moblogsmoproblems.blogspot.com/

2005 - What was hot? Blogs and MySpace. Both blogs and MySpace had been slowly but surely building steam for a few years prior, but I think reached their tipping points due to media coverage of certain events. For blogs, I think that Dell Hell and their coverage of the Tsunamis garnered much mainstream media attention. For MySpace, News Corp purchasing the social networking site for $580 million was a huge news story, and gave the socnet's member base another kick in the pants.

Are they still hot now? Yes but I think both blogs and MySpace have cooled a bit, and will continue to moving forward. Blogs now have competing formats such as microblogging sites (Twitter, Pownce), as well as socnets. I think in 2005, blogs were the big fish in a small social media pond. By now, that pond has grown several times in size, and blogs are a bit smaller than they were. There's now many options for creating and sharing content online. But blogs definitely have their place in the social media space, and I don't see that changing any time soon.

As for MySpace, I think it's gone from being a 'one-size-fits-all' socnet, to seeing more specialized competitors such as Hi5 and BlackPlanet stealing some of its members. I think this will continue, but I also think that MySpace has a very established and 'general' user base that will probably stick with the service. I think MySpace is aimed at the widest market, and will continue to appeal to that group.

2006 - What was hot? YouTube. It was really a great idea waiting to happen, a site that lets you view videos. And a TON of videos, by mid 2006, the site was claiming that 100 million videos were being viewed every day (which of course was a big story with the MSM). And of course when Google bought YouTube for 1.6 million in late 2006 (a story broken by a blog, Tech Crunch), that just brought even more attention to the site.

Is YouTube still hot? Yes but that's a bit surprising to me. I think that YouTube's competitors had a window of opportunity to educate people on the video-creation process, and to make it easier. As late as last year I was hearing from people active in social media that they had no idea how to create a video and get it on YouTube. But I think the Flip Camera's rise in popularity is in great part due to its ability to upload newly created videos straight to YouTube. YouTube just has such a dominant place in the video-sharing realm and is so firmly entrenched with the masses that competitors offering better quality and features (Viddler), can't really compete at this point.

2007 - What was hot? Facebook. Like MySpace, Facebook's user base had been expanding rapidly already. I think the blogosphere really jumped on Facebook hard in 2007, helping to shine a spotlight on the social networking site. The site's core audience is a bit different from MySpace's, being a hit with primarily college students.

Is Facebook still hot? - Yes and no. Facebook's Beacon program in particular has been a big turnoff to many of the bloggers that jumped on board last year. The site seems to be losing popularity, but it's still firmly entrenched with MySpace as one of the Top 2 socnets. But I don't think that Facebook will lose as many members to specialized competitors like MySpace will.


2008 - What is hot? Twitter and LinkedIn. Both sites had been growing modestly but steadily up until around this time last year when both sites began to take off. Twitter's spurt was mainly due to a very smart sponsorship at last year's SXSW, and the site has been expanding its base ever since. And I would be willing to bet that much of LinkedIn's growth can be tied back to hiring Mario Sundar as its Community Evangelist. Since that time, LinkedIn has started blogging, and has placed a priority on adding social elements to the service as well as to better explaining the capabilities of site. As a result, it's morphed into more or less the 'social network for business professionals'.

Will they be hot moving forward? I think so. Twitter has no real or even potential competition at this point in the microblogging space. And Twitter is beginning to expand beyond the early adopters and techsters that have pushed its popularity to this point. Twitter, while it does have a bit of a learning curve, is simple enough to start using for most people. Utility and ease of use are what drives a site/tool to cross over and have mainstream appeal. Twitter's crossover into the mainstream might not come this year, but I think it will eventually.

As for LinkedIn, it's showing no signs of slowing down. I think that many people last year were favoring Facebook as a business networking tool over LinkedIn. But as Facebook continues to fall out of favor with the blogosphere, many are turning to LinkedIn as a networking tool. Ironically, Twitter is also showing great promise for networking, and could be a bit of a threat to LinkedIn down the road as an avenue for online networking.


What sites/technologies will be hot in 2009 and beyond? To me, trying to figure out this question is the fun part. And I think it comes with a big caveat; many people that predict that such and such site will be the 'next big thing', are confusing being big with early adopters, with being big with the mainstream. For example, Friendfeed shows great potential to be super-hot with early adopters, but you can all but forget it ever having mainstream appeal. Friendfeed is working now for early adopters because so many of us are active on multiple sites and with multiple tools. The mainstream isn't.

As for what's next, I'll again go back to the utility and ease of use. I think that podcasting, for example, offers great utility, but the creation/editing process has always been difficult and time-consuming. And by now why would a newbie worry about podcasting, when they can create videos via Qik and instantly stream them to the web? I think if the creation process had been easy for podcasts from the get-go, that podcasting would be firmly entrenched as a widely used social tool now.

One thing that I really think drives social media, is the ability it gives us to connect with each other. I think that moving forward, the focus will turn to doing this on a local level. For example, a tool that takes the locations of your Twitter friends and super-imposes them on a street map to show you who is nearby. Or a mashup that does the same thing with the locations provided by Brightkite users. I think as Twitter grows in popularity, you will see more and more people accessing it on the go with cellphones, and this growth will help drive the possibility of more localized socializing.

All of these social media tools have risen to popularity because they make it easy for people to create and share content. Which leads to these amazing connections. Any social tool and/or site that reaches mainstream appeal in the future will do so because it excels at facilitating connections that lead to relationships.

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