I did it!!!

Seth points us to a great example of transparency and accountability. Awesome answer to a simple but tough question.

Q. What was wrong with New Balance's approach to apparel?

A It was my fault. We just didn't do it right. We didn't have the right people. We tried to be all things to all people and didn't do anything right.

It reminds me of a book I just read called The Origin of Brands by Al & Laura Reis. It is a great read and speaks to the point of trying to please everyone (customers) many times leads to the death of your widget.