I could not agree more. Seth points us to Sprint's tactic [see it here] on dealing with constant complainer's who happen not to pay their bills one time either. Excessively delinquent.
It sounds counter in a world that touts service as the thing that differentiates the winners from the not so successful but how much time, energy and resource does the chronic delinquent complainer take? How much time do you take trying to collect on them? Is their behavior a byproduct of not paying their rent on time? Are they displacing the angst on you because they can't take responsibility for their own issues.
We have it built into our contracts that we can non-renew at the end of a lease term but I wonder how often we really use it. Tell me what you think by leaving a comment below.