Property Management

Presentation is everything

How is yours?

What should we do?

In lieu of asking, "What can we do?," the next time you drop the ball with a resident instead ask, "What should we do?"




Technorati Tags: apartment marketing, property management, mike brewer, apartment resident service

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Apartment Managers could save untold thousands every year going forward

I picked the following up from [Spine-Health]:

In March of 2006, Harvard's 16 teaching hospitals unanimously agreed to communicate with patients and their families about adverse events using this format:

Immediately after the event:

• Acknowledge the event
• Express regret
• Take steps to minimize further harm to the patient
• Explain what happens next
• Commit to investigate and find out why the adverse event occurred
• Later follow-up
• Disclose the results of the internal investigation
• Apologize if there was an error or systems failure
• Make changes to prevent the failure from recurring
• Provide continuing emotional support to the patients and the health professionals involved

Though routinely disclosing and apologizing after adverse events is still rare, Harvard's initiative is not the first of its kind. The Lexington Veterans Affairs (VA) Medical Center has had such a policy in place since 1987. Denver-based physician-run medical liability insurer COPIC Insurance Co. has a similar program, and the University of Michigan Health System says it is saving $2 million a year in litigation costs thanks to its initiative.

Now think, what if we had our own apartment industry standard. Maybe that is a little ambitious, what if we had a company standard created in a collaborative environment that followed the above framework. I wonder how it would effect both our leasing efforts and our ability to retain residents.

Technorati Tags: Apartment Marketing, Apartment Management, Mike Brewer

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Have you ever wanted to send an email by simply talking on your cell phone? Yeah, me too!!!!

I have tried a couple of systems over the past couple of years. Each held promise but Jott seems to be the best of the bunch so far.

I clipped some ad copy from their site [Jott.com] to share with you below.

Nothing is more important in today's Real Estate environment than
customer responsiveness and your efficiency. Your clients need to have
confidence that you give them an edge, that you have access to the best
information possible, and that you will provide a level of personalized
service that web engines can not.

Signing up and sending my first Jott took all of five minutes.

I think for Property Management professionals especially those in the Area and Regional Manager Roles this is a great communication tool. Not only can you email yourself, you can emails others, you can send text messages and even post to your blog.

At the site level, how cool would it be to do your follow up via Jott? The second your prospect walk out of the office you send them a Jott message. That is along with your hand written thank you note mailed by the snail.

It is also a big bonus for us road driving thumb texters' who put all of us at risk.




Technorati Tags: Jott, mike brewer, Property management, apartment marketing

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A cool alternative to tomtom

Found this cool system over at [engadget]. Now the question is, can we get the name of my apartment community flash advertised on that line. And or, can I take control of the car and use my computer's joystick or up/down arrows to move the car my direction. Hey, it gives a whole new meaning to the assumptive close, yeah?

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The propery management knol

And then there was knol...



Google is developing an online publishing platform where people can write entries on subjects they know, an idea that's close
to Wikipedia's user-contributed encyclopedia but with key differences. [Read More Here]



Web 2.0 is alive and well and in 08' you will see it penetrate the
business world. While the knol won't be a medium for advertising it
will be a medium for providing information on your company or commuity.

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Multi-family travelers

Here is a cool website and idea for all who travel in our industry [click her to view] Triplt is sure to add some really cool spice to your itinerary.

Power Caulk Gun

Now what service guy or gal would not want this toy?

Excuse me, I have to take this call

Let me preface by saying that the intent of this blog is not to rant on things of a personal nature so I apologize in advance about the following.

I HATE it when you are invited to lunch by someone and then the bulk of the lunch is consumed by the other person taking phone calls and talking at length. Sometimes, it is best to leave the cell phone in the car. We would all be better for it.

ForRent.com the magazine????

Do you think For Rent is keying into the idea that print media is going by the wayside. Lisa T. I know you will debate the idea until the Purple Cows come home but I am certain the day is coming.